Betting Rules

1. General rules and eligibility

Pokie Pop Casino provides online gambling services subject to applicable laws, these Betting Rules and any additional rules displayed for a particular game or promotion. Product-specific rules may explain how a game operates, how a result is determined, the available stake options and any other conditions that apply. If a product-specific rule conflicts with a general statement on this page, the product-specific rule will apply to that product.

You must be legally permitted to gamble online in the place where you are located. You must also meet the applicable minimum gambling age in your state or territory. You are responsible for checking the laws that apply to you before opening or using an account. Access to the website does not mean that gambling services are lawful in every location, and Pokie Pop Casino may restrict access where required by law, regulation, risk controls or internal procedures.

• You must provide accurate, current and complete information when creating and maintaining an account.
• You must use an account registered in your own name and must not allow another person to use it.
• You must keep your login details, payment information and other account credentials secure.
• You must not open or operate more than one account unless expressly permitted under the applicable account rules.
• You must not use the website for unlawful activity, fraud, money laundering, abuse of payment systems or any other prohibited purpose.
• You must not attempt to interfere with the website, games, software, security controls or the normal experience of other players.

We may carry out identity, age, location, payment and source-of-funds checks. These checks may be completed when an account is opened, when activity changes, before a withdrawal or at any other time. You must provide documents or information requested for verification within a reasonable period. An account, transaction or wager may be restricted, suspended or cancelled where information cannot be verified or where a legal, security or responsible gambling concern arises.

2. Placing and accepting bets

A bet is placed when you select the relevant game, stake and available options, then confirm the transaction using the process shown on the website. You should check all details carefully before confirming. The displayed stake, game, selection, multiplier, feature or other choice may not be changed after confirmation unless the applicable product rules expressly allow it.

A bet is generally treated as accepted only when it has been recorded by the website and appears in your account or game history. A message, screen display or payment attempt alone does not necessarily mean that a bet has been accepted. If a bet is not recorded, it should not be assumed to be valid. You should not repeat a transaction until you have checked the relevant account or game history.

Before you confirm

1. Confirm that you are using your own account and that your account information is accurate.
2. Check the name of the game, the stake amount and any selected options.
3. Review any displayed game rules, paytable, result information, promotional condition or special restriction.
4. Make sure you have sufficient cleared funds for the proposed stake.
5. Confirm that you are in a location where online gambling is permitted for you.
6. Only confirm the bet when you are comfortable with the amount being risked.

You remain responsible for bets placed through your account, including bets placed by another person if you have allowed access to your account or failed to protect your login details. If you believe that your account has been accessed by someone else, stop using it and follow the account security process available on the website.

Pokie Pop Casino may refuse, limit, suspend or cancel a bet where this is permitted or required by applicable law, a game rule, a security procedure or these terms. Reasons may include suspected fraud, irregular activity, technical problems, an incorrect display, an account restriction, a payment issue or a breach of the rules. Where a bet is cancelled, the treatment of the stake and any related result will be determined under the applicable rules and law.

Game results and settlement

Game results are determined by the relevant game system and the rules shown for that game. Where a random number generator is used, results are generated by the approved or controlled game technology used by the service. The outcome shown in the official game record is the outcome used for settlement, subject to investigation of an apparent error, malfunction or other circumstance covered by the applicable rules.

A game may include reels, cards, symbols, combinations, bonus features, progressive elements or other mechanics. The paytable or game information should be reviewed before play. Not every symbol, feature or display element represents a winning outcome. A displayed balance, animation or message may be delayed, and the official account or game record will be used when confirming the result.

3. Stakes, payments and account balances

You may only place a bet using funds that are available in your account and accepted by the payment methods shown on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments made by a third party may be rejected, returned or subject to further checks. Payment providers may apply their own terms, processing arrangements or charges, and you should review those terms before using a payment method.

Your account balance may include deposited funds, winnings, adjustments, promotional value or other amounts that are subject to different conditions. A promotional balance, bonus or other incentive may have separate eligibility, wagering, expiry, withdrawal or game restrictions. Those conditions will be displayed with the relevant offer. If you do not understand an offer, do not use it until you have reviewed its conditions.

• You should check your balance and transaction history regularly.
• You should notify Pokie Pop Casino promptly if a transaction appears incorrect or unauthorised.
• A pending transaction may remain subject to verification, payment processing or security review.
• A withdrawal may require identity, account, payment or source-of-funds checks before it is completed.
• Funds may not be available for withdrawal where they are subject to unresolved checks, a reversal, a chargeback, a legal restriction or applicable promotional conditions.
• Amounts credited in error must not be used and may be corrected or recovered.

You are responsible for reviewing the transaction details before confirming a deposit or withdrawal request. If a payment is reversed, rejected or charged back, related bets or account activity may be reviewed. Pokie Pop Casino may take reasonable steps to protect the account, recover an amount owing or prevent further transactions while the issue is investigated.

Currency conversion may be carried out by a payment provider or financial institution where the payment method uses a different currency from the account. Conversion rates and related charges may vary. Pokie Pop Casino is not responsible for charges imposed by your bank, card issuer, wallet provider or other payment service.

4. Errors, prohibited conduct and responsible play

Technical or obvious errors

An error may occur if a game, balance, stake, result, paytable, promotion or transaction is displayed or processed incorrectly. This may be caused by a software fault, connection problem, human error, data issue, payment issue or other technical event. If an error affects a bet or account, Pokie Pop Casino may correct the record, void the affected transaction, return the stake where appropriate or make another adjustment permitted by the applicable rules.

You must not knowingly take advantage of an error or attempt to conceal one. This includes exploiting a software fault, using automated tools, manipulating a connection, creating accounts to obtain an unintended benefit or sharing information about a known error for the purpose of gaining an unfair advantage. Any resulting activity may be investigated and related funds or results may be withheld or reviewed.

Prohibited activity

• Using another person's account, payment method, identity or personal information.
• Using software, scripts, bots, devices or methods intended to automate play or influence a game.
• Attempting to bypass account, location, age, identity or responsible gambling controls.
• Colluding with another person or using confidential information to obtain an unfair advantage.
• Engaging in fraud, chargeback abuse, money laundering or activity connected with criminal conduct.
• Submitting false, misleading or altered documents during verification.
• Using the website while affected by alcohol, medication or another condition that impairs your judgement.
• Continuing to gamble after deciding to take a break, close an account or apply a self-exclusion measure.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Set a budget before you play and only risk money you can afford to lose. Keep track of your time and spending, take regular breaks and avoid chasing losses. Never borrow money to gamble, and do not gamble when you are distressed, tired or under the influence of alcohol or drugs.

If gambling is no longer enjoyable or is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support. Account controls may be available to help you manage your activity, including deposit or spending limits, time reminders, cooling-off options, account closure or self-exclusion. These tools may have different effects and conditions, so read the information shown before applying one.

If you are concerned about your gambling or someone else's gambling, use the responsible gambling information available on the website and consider contacting an appropriate gambling support service in your state or territory. Pokie Pop Casino may also restrict or suspend an account where responsible gambling concerns are identified. No rule or feature can remove the risk of gambling-related harm, so personal limits and early action remain important.

These Betting Rules may be updated from time to time to reflect changes to the website, games, legal requirements or operational procedures. The current version published on this page applies to future activity from the time it is made available, unless a different commencement date is stated. You should review the rules regularly and keep a copy for your records.